Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at: info@handforged.co.uk

You must contact us for a returns note before we are able to process your return.

All returns must be sent to the following address: Unit 33 Ddole Road Enterprise Park, Llandrindod Wells, Powys, LD1 6DF.

Our Returns Policy differs depending on if you purchased your goods as a consumer or as trade. Please ensure you refer to the correct policy below.

• If you decide to cancel your order, you must return the goods to us at your own expense.

• If the delivered goods are deemed to be faulty, incorrectly delivered, or unsuitably substituted, we, Hand Forged, will pay the cost of return via a carrier of our choosing.

• All requests for returns must be made to the Customer Service Team at Hand Forged in writing (either via post or email) or by phone using the details below.

• Upon request, you will be given a returns number and issued a returns note, usually via email.

• Goods must be returned within 10 working days of receipt.

• Upon inspection after delivery, if you deem the products “not suitable” for your purpose, you are under a legal duty to take care of the products and to not use them. The goods must be returned to us in the condition they were received, with the original, undamaged packaging and paperwork.

• We will refund the full amount of the order, including delivery costs, as soon as possible after receiving a cancellation notice and within 30 days at the latest.

• If goods are returned to us in a condition that indicates they’ve been used or installed after the buyer has had a reasonable chance to inspect them, we will consider the buyer to be in breach of their legal duty to take care of the goods. In this instance, we reserve the right to recover appropriate sums from the buyer.

• Under no circumstances will we accept return items after 2 months from the date of purchase.

• All requests for returns must be made in writing (either via post or email) or by phone using the details below.

• Upon request, you will be given a returns number and will be issued a returns note, usually via email.

• To receive a returns number, you’ll need to provide us with the original invoice, dispatch note, or other valid proof of purchase.

• Goods must be returned within 10 working days of receipt.

• If products are returned in an unsellable condition (i.e., parts are missing, damaged, or the original packaging isn’t included), you, the customer, may be charged a 25% restocking fee. If packaging is incomplete, no credit will be given.

• Goods are returned at the customer’s expense.

• Under no circumstances will we accept return items after 2 months from the date of purchase.

Some of our products are made-to-order, such as our pendant lights. Due to the bespoke nature of these products, we are unable to accept returns for these items.